FREQUENTLY ASKED QUESTIONS
If you like a dress but want it to be longer or shorter, you can search by the length you want, and you may find similar styles. You can contact us if you are sure that you want to get a different length of a certain style.
We provide a size option in the page "Order Dress" so that you can select a standard size or write your custom size, We provide basic custom sizes including bust, waist, hip, height, and hollow to floor .
You will receive the dress in 2-5 weeks after payment(wedding dresses take more times).
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please contact us.
Please contact us by email before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.